Department of Residence earns Top 10 status for student satisfaction
Once again, the Department of Residence customer satisfaction assessment confirms that we have a good thing going at UNI. Each November we join more than 270 colleges and universities nationwide to ask students, “How are we doing?” “Are you satisfied?” “Do you feel safe?” “Do you like your residence hall community?” “How is the food?” and more!
The Department of Residence thanks the experienced and dedicated staff members who have earned for UNI Top 10 results in the following areas (No.1 rankings noted):
Satisfaction with student staff. This would be the Resident Assistants (RA) who provide leadership in each “house” of 50-54 students. RAs encourage academic success, support social activities and keep residents informed of opportunities on campus. And they are friends and leaders to students in on-campus communities.
Hall and apartment programming. The survey revealed high levels of satisfaction with social/educational/cultural programs offered in the residence hall. Exceptional scores for variety and quality of programming are notable.
Room/Floor environment – ability to sleep without interruption. Community standards for quiet hours and quality construction of UNI residence halls and apartments contribute to this level of satisfaction.
Satisfaction with facilities. On this score for satisfaction, UNI was third the field of 273! Our highest scores are for attitude of the cleaning staff (No. 1), timeliness of repairs (No. I).
Services provided. UNI topped the nation in this overall category! We are in the Top 10 for laundry room facilities, common areas such as lounges and study rooms, cable TV services (No. 1), postal services (No. 1), vending services (No. 1), and information desk services (No. 1).
Room assignment process. The highest levels of satisfaction were recorded for flexibility of the room change policy (No. 1)
Safety and security. Top 10 scores for sense of safety of processions, personal safety in the dorm room and sense of safety in the residence hall building all contributed to the Top 10 status for satisfaction with safety and security.
Dining services. Students responses to satisfaction with quality of food, dining environment and variety of dining options catapulted UNI about other institutions for a Top 10 finish.
Learning: Fellow residents are tolerant of differing political views. Satisfaction on this factor has remained steady for several years.
Annual surveys and data collection measure resident satisfaction, dining satisfaction, community strengths and academic achievement. “We measure these aspects of the UNI experience because each contributes to students’ success,” said Pat Beck, Assistant Director of Residence/Marketing, who is the contact person for assessment in the Department of Residence. All data used for decision-making has passed minimum participation levels for statistical significance.