SCC Customer Service Assistant



University of Northern Iowa
ITS User Services
Standard/Policy/Procedure 6.2.2.1.1 


Job Description SCC Customer Service Assistant


Position Description:

Monitor Student Computer Center. Offer limited software to users of the Center; give out requested documentation to users; evaluate and report equipment problems. Replace paper in printers. Maintain the SCC in a clean, orderly manner which will entail cleaning tabletops, computer screens, keyboards, and diskette drives. On the job training is provided and participation in a continual computer education program is expected.

Duties are performed without direct supervision.

Reports to: SCC Manager and/or SCC Supervisor

Qualifications:

  • Punctual and reliable.
  • Good interpersonal skills.
  • Good communication skills.
  • Basic PC and PC printer operation knowledge recommended.
  • Basic word processing knowledge recommended.
  • Participation in the continual SCC Training Program.

Recommended Starting Pay: $7.25