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ITS Network Services has converted to FAMIS for Data & Voice Service Requests

ITS Network services now accepts data and voice service requests through FAMIS. We will no longer be using the HEAT system for voice and data service requests. Please contact Sharon Drachenberg with questions related to voice service and Jon Wolter with questions related to data and infrastructure requests. 

Registration Now Open for Faculty Focus ─ Intersession Technology Workshops

ITS-Educational Technology invites you to register for Faculty Focus workshops, January 6-10. Workshops address Bb Learn 9 features and other instructional technologies. Seating is limited. Reservations are required. Visit to learn more and to access online registration.

New Voice and Data Recharge Rate

Based on a review by the Office of Internal Audit, ITS - Network Services is changing the basis for telephone charges and introducing a modest data charge. This change has been approved by the Cabinet. Over the next few years, this will evolve into a flat per FTE voice and data charge. Please see our Voice and Data FAQ.


Passphrase Implementation

Starting on April 15th, ITS implemented the process of switching UNI accounts from using passwords to passphrases. Instead of having at least three UNI accounts with separate passwords that expire every 90 days, you will now use a single passphrase that expires after a year.  
Please note that the change will be made once your current password is changed on or after 4/15/2013.  You will need to change it to a longer passphrase and use it to log in to your UNI computer (and labs), your UNI Gmail, WiFi-UNI, e-Learning, e-Business (formerly MEMFIS), etc.  The Computer Consulting Center (273-5555) and some local IT support staff are able to reset your passphrase.

For more info please see...
ITS Recommended Passphrase Standards

Be Alert for Computer Support Scams

The Security Office in ITS-Network services has become aware of multiple attempts to conduct social engineering attacks against UNI employees. The attack originates as an off-campus phone call purportedly from a technical support person and they attempt to instruct the user to install malicious software on the computer claiming that the software is needed to fix the computer. This software can then be used to steal information stored on the computer, to conduct further attacks, or to participate in other illegal activities.

Faculty Focus Intersession Technology Integration Workshops, January 7-11

A variety of intersession technology integration workshops, hosted by ITS-Educational Technology, will be offered throughout the week. Sessions will focus on technology’s role in teaching and learning. Workshops will address topics related to blended and online learning, Bb Learn & integrated third party tools, accessibility in online learning, ifolio (UNI’s eportfolio tool), the Rod Library Learning Commons project, polling technologies, plagiarism prevention technology, and more.

Tell us what you want in the Learning Commons!

Rod Library, in partnership with other campus units, is seeking to develop space in the library building into a learning commons. The learning commons will be a student-centered physical and virtual learning space designed for optimal learning in groups or individually. The reconfigured space will be designed to be open, comfortable, inspirational, and practical. This survey will help us gather information from the campus community (students, faculty, and staff) about technologies, services and furnishings that will meet the needs of 21st century learners and researchers.

Learning Commons Task Force wants your ideas...

Change is coming to Rod Library. If you’ve been in the library lately, you may have noticed that the area behind the Reference Desk, on the 2nd (main) floor, looks different. This space will be transformed into a new learning commons. A Learning Commons Task Force has been appointed to research what a learning commons looks like at other universities and to get the ball rolling. Membership on the committee includes representatives from ITS-User Services and ITS-Educational Technology staff as well as Rod Library faculty and staff.

Faculty Technology Workshops Now Scheduled for August and September

Faculty, please see newly-scheduled workshops for August and September on ITS-Educational Technology's online Faculty Workshop Calendar Workshops are offered on Bb Learn 9, Google Apps, Panopto,, and integrating library resources in eLearning. Technology integration work sessions are also scheduled, with instructional designers available to assist you.

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