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Information Technology Services

Consulting Center Consultant II (CCC)



University of Northern Iowa
ITS User Services
Standard/Policy/Procedure 6.2.2.1.4 

Job Description - Consulting Center Consultant II (CCC)

 Position Description:

 Answers the Computer Consulting Center telephone and serves as a receptionist for the CCC in User Services. Serves as an information resource about ITS services, functions, and personnel. Works with and assists the public through telephone calls, walk-ins, and the departmental email account. Will train with ITS supported software programs and answer questions about supported programs. Will keep electronic records of all calls, emails, and walk-in customers.

This position also actively participates in the process of virus/malware removal of customer’s computers along with other computer repair services offered by the Consulting Center, exhibits advanced Customer Service skills when dealing with all types of customers, and offers suggestions/ideas for streamlining services currently offered by the Consulting Center along with ideas for new services to offer.

Duties performed under direct supervision.

Reports to: Consulting Center Staff

Qualifications:

  • Excellent interpersonal skills.
  • Excellent communication skills.
  • Customer Relations experience.
  • Excellent telephone etiquette.
  • Able to handle multiple requests at the same time.
  • Basic PC operation knowledge.

Starting Pay $ 7.65

Minimum Requirement

1 previous semester as Consultant I or equivalent experience