This program is tentatively planned to run again in summer 2020.
We have all heard that the U.S. economy is transitioning into a service economy. How do we effectively manage businesses and organizations in this so called service economy? What constitutes a service business or product line? Are you interested in learning about service organizations and management practices and techniques to lead such firms? This program covers managing services, especially the operation s activity in service firms. Includes determining the service package, forecasting service demand, managing demand, capacity analysis and management, scheduling, cost control, service quality, and human resource management. Standardization, franchising, and service automation addressed.
Couldn't have asked for a better course leader. He was always looking out for us and making sure we got the most out of the classroom and our cultural experiences. -Megan, 2018
Dan was amazing. Sant'Anna was amazing. I absolutely loved every excursion, activity, and learning experience. Italy is the perfect place to learn about hospitality and tourism and service operations management. I learned a lot, loved fully immersing myself into a new culture, and being with this group. This was my first experience flying and traveling abroad, and I never wanted to come home. This study abroad experience was life changing and the best decision I've ever made! -Brennah, 2018
Daniel Bumblauskas, Assistant Professor
Campus Address: CBB 262
Dan has been working and traveling abroad for decades having now led study abroad programs for nearly 10 years. He has taken students to Ireland and Italy while also having taught extensively across China. Dan and his family love exploring the world and have visited many different countries on six of seven continents. He believes that when students travel and work abroad, they develop personal and professional skills that are difficult to replicate domestically on campus leading to life-changing experiences and developmental growth.
MGMT 3169: Management of Service Operations (3 credit hours) and CAP 3154: Global Skills Capstone (3 credit hours)
MGMT 3169: Management of Service Operations: Managing services, especially the operation's activity in service firms. Includes determining the service package, forecasting service demand, managing demand, capacity analysis and management, scheduling, cost control, service quality, and human resource management. Standardization, franchising, and service automation addressed.
Prerequisite(s): ECON 1011: Statistics for Business Analytics; ECON 1021: Decision Analytics; admittance into College of Business Administration; junior standing.
CAP 3154: Global Skills Capstone: This course is designed to enhance a student’s knowledge and capability of working in a variety of environments throughout the world. Getting practical experience in a culture and society with very deep historical roots provides insight for adapting to a variety of cultures. Having an understanding of that culture as well as the skills for working with international citizens in a wide range of situations provides UNI students an advantage when seeking career opportunities.
Participation in this program requires several class meetings throughout the spring semester. Please contact the program's course leader for more information.
- In order to receive Capstone credit, program participants must have completed 60 credits hours prior to the program s course start date (i.e. be of Junior standing). Students who participate in capstone programs without meeting the credit hour prerequisite will receive elective credit. In this instance, students should consult with their academic advisor(s) regarding how the elective credit fits into their specific plans of study.
- Students planning to participate in the spring commencement ceremony in May can enroll in this summer term program, however, their degree will not be conferred until the end of the summer term and is contingent on the successful completion of the program and all required coursework.
- Students attending colleges and universities other than UNI are welcome to participate in this program. If you are not currently a UNI student, but would like to participate in this program, please contact the UNI Study Abroad Center prior to starting your program application.
- Capstone courses cannot be repeated. If you have previously taken this capstone course, please contact the UNI Study Abroad Center prior to starting your program application.
Tentative Program Dates: Thursday, May 10, 2018 to Sunday, May 27, 2018
Sample itinerary is subject to change.
Day 1: Arrive in Rome; transfer to housing; afternoon to explore the city
Day 2: Visit Roman Forum and Colosseum
Day 3: Visit Vatican Museums and Sistine Chapel
Day 4: Transfer to Sorrento; check-in at housing; welcome group dinner
Day 5: Orientation; morning class; afternoon visit to Palazzo Marziale Relais
Day 6: Morning class; afternoon visit to olive oil factory
Day 7: Morning class; afternoon visit to the ruins of Pompeii
Day 8: Full day excursion to Naples; tentative itinerary includes visits to the gloves Factory, historical center, Vico Pazzariello, Sant’Elmo and San Martino Castles
Day 9: Full day excursion to the island of Capri
Day 10: Morning class; afternoon visit to Lemoncello factory
Day 11: Morning class; afternoon visit to holiday farm, product picking and cooking class
Day 12: Morning class; afternoon visit to local travel agency
Day 13: Full day excursion on the Amalfi Coast
Day 14: Depart for U.S.
Housing & Meals
Students will stay in shared hotel/hostel accommodations while in Rome and shared dormitory accommodations while staying at the Sant'Anna Institute in Sorrento. Only a few meals are built into the cost of the program. The remaining meals will be paid for out-of-pocket while abroad. Students are encouraged to try the local foods.
Service Operations Management Capstone in Italy
Estimated Program Cost:
* estimated total cost of participation, actual amount depends on type of housing accommodation selected, actual airfare purchase price, personal spending habits, and other factors
Cost of studying on-campus*
*per semester, estimated, will vary per person
Tuition & Fees:
Room & Board: