We have all heard that the U.S. economy is transitioning into a service economy. How do we effectively manage businesses and organizations in this so called service economy? What constitutes a service business or product line? Are you interested in learning about service organizations and management practices and techniques to lead such firms? This program covers managing services, especially the operations activity in service firms. Includes determining the service package, forecasting service demand, managing demand, capacity analysis and management, scheduling, cost control, service quality, and human resource management. Standardization, franchising, and service automation addressed.
Couldn't have asked for a better course leader. He was always looking out for us and making sure we got the most out of the classroom and our cultural experiences. -Megan, 2018
Dan was amazing. Sant'Anna was amazing. I absolutely loved every excursion, activity, and learning experience. Italy is the perfect place to learn about hospitality and tourism and service operations management. I learned a lot, loved fully immersing myself into a new culture, and being with this group. This was my first experience flying and traveling abroad, and I never wanted to come home. This study abroad experience was life changing and the best decision I've ever made! -Brennah, 2018
Daniel Bumblauskas, Assistant Professor
Campus Address: CBB 262
Dan has been working and traveling abroad for decades having now led study abroad programs for nearly 10 years. He has taken students to Ireland and Italy while also having taught extensively across China. Dan and his family love exploring the world and have visited many different countries on six of seven continents. He believes that when students travel and work abroad, they develop personal and professional skills that are difficult to replicate domestically on campus leading to life-changing experiences and developmental growth.
MGMT 3169: Management of Service Operations (3 credit hours) and CAP 3154: Global Skills Capstone (3 credit hours)
MGMT 3169: Management of Service Operations: Managing services, especially the operation's activity in service firms. Includes determining the service package, forecasting service demand, managing demand, capacity analysis and management, scheduling, cost control, service quality, and human resource management. Standardization, franchising, and service automation addressed. Click HERE to view the tentative syllabus (2020 course expectations will be similar).
Prerequisite(s): ECON 1011: Statistics for Business Analytics; ECON 1021: Decision Analytics; admittance into College of Business Administration; junior standing.
CAP 3154: Global Skills Capstone: This course is designed to enhance a student’s knowledge and capability of working in a variety of environments throughout the world. Getting practical experience in a culture and society with very deep historical roots provides insight for adapting to a variety of cultures. Having an understanding of that culture as well as the skills for working with international citizens in a wide range of situations provides UNI students an advantage when seeking career opportunities. Click HERE to view the tentative syllabus (2020 course expectations will be similar).
Participation in this program requires several class meetings throughout the spring semester, although the courses are scheduled as summer courses. The Study Abroad Center will direct enroll participants in the courses during the spring semester. Please contact the program's course leader for more information on academic requirements.
- In order to receive Capstone credit, program participants must have completed 60 credits hours prior to the program s course start date (i.e. be of Junior standing). Students who participate in capstone programs without meeting the credit hour prerequisite will receive elective credit. In this instance, students should consult with their academic advisor(s) regarding how the elective credit fits into their specific plans of study.
- Students planning to participate in the spring commencement ceremony in May can enroll in this summer term program, however, their degree will not be conferred until the end of the summer term and is contingent on the successful completion of the program and all required coursework.
- Students attending colleges and universities other than UNI are welcome to participate in this program. If you are not currently a UNI student, but would like to participate in this program, please contact the UNI Study Abroad Center prior to starting your program application.
- Capstone courses cannot be repeated. If you have previously taken this capstone course, please contact the UNI Study Abroad Center prior to starting your program application.
Tentative Program Dates: Sunday, May 10 (Depart the U.S.) - Tuesday, May 26 (return to the U.S.), 2020
Sample itinerary is subject to change.
Day 1: Arrive in Rome; transfer to housing; afternoon to explore the city
Day 2: Visit Roman Forum and Colosseum
Day 3: Visit Vatican Museums and Sistine Chapel
Day 4: Transfer to Sorrento; check-in at housing; welcome group dinner
Day 5: Orientation; morning class; afternoon visit to Palazzo Marziale Relais
Day 6: Full day excursion to Naples
Day 7: Full day excursion to the island of Capri
Day 8: Morning class; afternoon visits to olive oil and Lemoncello factories
Day 9: Morning class; excursion to the ruins of Pompeii
Day 10: Morning class; afternoon visit to local travel agency
Day 11: Morning class; afternoon visit to holiday farm, product picking and cooking class
Day 12: Morning class; afternoon visits to mozzarella and coffee factories
Day 13: Full day excursion on the Amalfi Coast
Day 14: Return to Rome
Day 15: Depart for U.S.
Housing & Meals
Students will stay in shared hotel/hostel accommodations while in Rome and shared apartment accommodations while staying at the Sant'Anna Institute in Sorrento. Only a few meals are built into the cost of the program. The remaining meals will be paid for out-of-pocket while abroad. Students are encouraged to try the local foods.
Service Operations Management Capstone in Italy
Estimated Program Cost:
* estimated total cost of participation, actual amount depends on type of housing accommodation selected, actual airfare purchase price, personal spending habits, and other factors
Cost of studying on-campus*
*per semester, estimated, will vary per person
Tuition & Fees:
Room & Board:
Dates & Deadlines
The Study Abroad Center reserves the right to determine participants' eligibility to Study Abroad. Students must meet all of the following in order to be eligible to Study Abroad:
- Have a cumulative 2.5 GPA or higher at the time of application and maintain this cumulative GPA prior to departure and throughout the study abroad process
- If your cumulative GPA is lower than 2.5, submit the following to the Study Abroad Center (103 East Bartlett):
- Letters of reference from two academic contacts (e.g. academic advisor and former or current professor) supporting your pursuit of study abroad. If you are attending a faculty-led study abroad program, one of the letters must be from a course leader. However, if the program has two course leaders, only one of the letters can be from one of the course leaders.
- Must be over the age of 18 years old
- Must meet the course prerequisites (participation in the program is dependent upon meeting these)
- Must be in good standing with the University
- UNI's partner institutions may require additional eligibility requirements to be met, these vary from institution to institution. Please consult with the Study Abroad Center staff to discuss these additional requirements if applicable.
- Applicants traveling to a region of a country or a country with an overall Travel Advisory Level 3 (Reconsider Travel) or 4 (Do Not Travel) will not be eligible.
- All study abroad applicants must pass the Study Abroad Applicant Assessment with a score of 70% or greater.
- Applicants may be selected for an in-person interview before being accepted. Selection for an interview does not guarantee acceptance into the program. You will be contacted directly by the Study Abroad Center if selected for an interview.