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Services for Student Success

Division of Educational and Student Services
The University has organized most of its services to students in a single division, the Division of Educational and Student Services. This Division is responsible for assuring that students are properly admitted and afforded appropriate assistance in attaining their educational objectives. The Division of Educational and Student Services employs approximately 120 professional and 225 support staff. Programs and services include:

enrollment services leadership studies placement and career services
new-student orientation counseling services financial aid services
academic advising services health services international student services
examination services wellness and recreation services student employment services
registration services learning assistance multicultural education
housing and dining services co-curricular advising services disability services special event programming

A vice president, who is a member of the President's Cabinet, heads the Division. The nine departments and the Leadership Studies Program that make up the Division are headed by senior directors who include women and minorities. A more complete discussion of these activities is found in the Educational and Student Services Division Self-Study Report 2000 located in the UNI/NCA Resource Room.

This Division has a history of providing excellent student services. To meet expanding and changing student needs since 1991 as well as to address concerns identified in the 1991 self-study, the Division of Educational and Student Services has made significant investments in the following areas:

1.Enrollment management implemented Enrollment Management Action System (automated enrollment management system); Student Telecounseling Admissions Representatives (STARS); minority student recruitment

2.Multicultural education upgraded the position of coordinator to director; added a second full-time merit position; created a permanent programming budget

3.Health, wellness and counseling services construction of a new $19 million Wellness and Recreation Center; accreditation of Student Health Clinic

4.Revision of the student conduct code

5.Substance abuse education and prevention appointment of a full-time coordinator following receipt of a $225,000 grant from The Fund for the Improvement of Post-secondary Education (FIPSE)

6.Residence services construction of a new $9.3 million multi-suite residence hall for upper-class students; wired all residence hall rooms for both cable and computer hook-up (port per pillow); established 24-hour student computer labs in Towers and Redeker Dining Centers; voice-messaging services provided for all residents; development of a campus-wide food service master plan along with a plan for phased implementation

7.Implementation of on-line registration; expanded degree audit and academic planning capabilities of student information system

8.Student scholarship program appointment of a full-time coordinator; $12 million raised in private contributions

9.Expanded co-op/intern and experiential education opportunities

10.Student surveys campus climate; student needs and satisfaction; College Student Experience Questionnaire (CSEQ); Student Involvement Survey; Alumni Survey; consultant surveys and studies; focus groups; persistence studies

11.Enhanced financial aid packaging for minority students

12.Desktop computing, network development, enhanced/expanded mainframe applications to improve services to students

In addition to the above, planning has begun for a $13 million remodeling of the student union that will also incorporate relocation and construction of a new Center for Multicultural Education. Underway is a $41 million project to remodel all University dining centers as well as address deferred maintenance concerns and fire safety. Plans have also been initiated for the remodeling of Gilchrist Hall to create a one-stop student services center. Goal statements and copies of architect and consultant reports for all of these projects are available in the Office of the Vice President for Educational and Student Services.

Since 1991, the Division of Educational and Student Services added 23 positions, 17 with new funding and 6 through reallocation. In addition to these positions that were funded with State monies, 10 new positions were added with funding from income-generating programs and services. All new positions were created to accomplish stated institutional goals and objectives contained in the 1991-1996 and the 1996-2001 strategic plans.

Division of Academic Affairs
While the principal responsibility for delivering student services is assigned to the Division of Educational and Student Services, Academic Affairs provides academic advising in the colleges, some learning services and several minority student recruitment and retention services. This assignment of responsibilities is a function of the following:

1.A decision in 1971 to centralize student services in a single division, i.e., the Division of Educational and Student Services.

2.A 30-year history of leadership by the Provost's office in the area of federally funded programs for first-generation and at-risk students.

3.Assignment of academic advising of declared majors to members of the faculty.

In addition to the federally funded Student Support Services program, the Educational Opportunity Program also directs the University-funded Center for Academic Achievement. The Center provides learning assistance in the areas of writing and mathematics. (Assistance in the areas of reading and learning is provided through the office of Academic Advising Services, a department in the Division of Educational and Student Services.)

Academic departments and colleges have responsibility for advising declared majors. Deciding (undeclared) students are advised by the Academic Advising Services in the ESS division. The College of Business Administration and the College of Education have established college advising centers and tutoring assistance, and have also hired staff to recruit and retain minority students.

At the graduate level, the Associate Dean for Student Services (Graduate College) serves as the academic advisor for all non-degree students. Non-degree students also seek out faculty as advisors in their primary area of interest. The Associate Dean is also responsible for articulating, monitoring, and implementing (on behalf of the Dean of the Graduate College) graduate academic policies and procedures related to admission, academic programs, graduate student academic grievances, and the orientation of new graduate assistants.

The Rod Library and Information Technology Services offer extensive orientation and instructional programs for students. Examples include training in UNISTAR, Lexis-Nexis Academic Universe, and UnCover.


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Criteria III
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